Use your browser navigation and shortcuts
One of the great things about Practice Compliance being an online, browser-based tool set is that you can enjoy all the usual features that come with your browser:
Tabbed browsing – Right-click a tab and duplicate it to compare pages side by side. Or right-click a link and select Open link in new tab.
Find your way back – Click your browser's back button to return to a previous page.
Keyboard shortcuts:
Cycle through items – Press Tab to highlight the next field, link or button on the page. Press Shift + Tab to highlight the previous item.
Jump straight to the right spot – Press Ctrl+F to find a specific search term. Particularly useful in long lists!
Take a closer look – Press Ctrl + or Ctrl - to zoom in or out on a page.
See Contacts or create more space – Press the square bracket ([) to show or hide the client side menu. This one is an Practice Compliance shortcut, not a general browser shortcut.
Access Practice Compliance in your browser from your laptop or desktop
Open your browser and go to partner.myob.com or click the cloud icon in MYOB AE/AO.
Make sure you've completed first-time setup.
While you can access Practice Compliance from any device's browser by visiting partner.myob.com, Practice Compliance is meant to be used on your desktop or laptop computer. A larger tablet may be ok, but you might have issues on a smaller touch device, like your phone.
The best 2FA method (authenticator app, SMS or email) depends on the way your office is set up
Learn more about two-factor authentication for accountants and bookkeepers.
Troubleshooting Practice Compliance
If your server is off, you can access Practice Compliance but can't sync with AE/AO
You can access Practice Compliance if your server is off, but your server needs to be on if you want changes in MYOB AE/AO to sync to Practice Compliance.
If you have both MYOB Practice Compliance and MYOB AE/AO...
Although you can access Practice Compliance if your server is off, your server needs to be on if you want changes in AE/AO to sync to Practice Compliance. If your server is off, you also won’t be able to access Practice Compliance through AE/AO. This means you won’t be able to open a client in AE/AO and go to that client’s record in Practice Compliance.
Because Practice Compliance is an online product that reads your desktop AE/AO data directly from your practice's server, you need internet access on the server. AE/AO is installed on the software server, so if your SQL server is separate to your software server, the software server will need internet access.
If your server is off, you'll still be able to use Practice Compliance on any device with a web browser connected to the internet.
Things to try if you're seeing errors when loading a page
Are you getting any of the following errors?
Sorry it looks like you've landed in the wrong place. In fact, this page doesn't even exist. Try visiting one of the pages below.
Well, this is awkward. Looks like you're forbidden from accessing this page. Check with your admin to see what permissions you have. Or head to one of the pages below.
Apologies, something's not quite right. We can't get the information you need from our servers.
Sorry, the dots just don't join up right now. This page is temporarily unavailable. Please try again shortly.
Try the following:
Reload/refresh the page.
Wait a few minutes and try what you were doing again.
Check your permissions with your system administrator.
Check that you've logged into the right practice database.