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Getting help and support

To access help in MYOB

At the top right of any MYOB page, click the question mark to open the help panel.

You'll see info relating to the MYOB page you're on, without having to leave your software. Depending on the page, you might also see some frequently asked questions or links to more detailed help topics.

Animation showing help icon being clicked to reveal the slide-out help panel

Shortcut to your tasks

At the top of the help panel, you can search for a task to get shortcuts to where you need to go.

Learn at your own pace

There are lots of online self-paced training courses that can help you learn and make the most of MYOB Business.

Is there a user manual?

MYOB is fully online software, so the help is also online within your software. No need to go searching for the relevant information in a user guide – information relevant to the page of MYOB that you're on is right there and always current (unlike a printed user manual). Keep track of what's new in MYOB Business – visit (and bookmark) the MYOB Business release notes.

What if I need more help?

Priority Support

(AccountRight users)

Get Priority Support from AccountRight specialists.

Book a dedicated session with one of our team members and get unhurried, tailored support in a 30-minute call.

Ask MOCA, our virtual assistant

Click the chat bubble at the bottom of any help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.

Community Forum

View topics and discuss your questions with other users of MYOB. Join the discussion.

Submit a support request

If you have access to My Account, log in at myaccount.myob.com and click Contact support.

Contact our team

Visit the Contact us page of the MYOB website for contact details.

If you want to find out how to do something, or things aren't going to plan, we're here to help. Use the self-help options to try to find answers to your queries or get help from our team of experts.

Priority Support (AccountRight only)

Get Priority Support from AccountRight specialists. Book a dedicated session with one of our team members and get unhurried, tailored support in a 30-minute call.

You need your MYOB client ID to jump the queue. You'll find your client ID in My Account (Manage account > Account details).

Priority Support is included with a current AccountRight subscription.

Get answers from AccountRight help

  • Turn on AccountRight's field help so you can hover your mouse over buttons and fields and see a short description.

  • Click the Help or Help for this window buttons in AccountRight to learn more about that part of the software.

  • Use the search bar at the top of this page to find how-to and troubleshooting guides, like how to use AccountRight in a web browser.

  • For details on making AccountRight run at its best, see our speed and performance tips.

Other support options

Ask MOCA, our virtual assistant

Click the chat bubble at the bottom of any help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.

Community forum

View topics and discuss your questions with other AccountRight users. Join the discussion

Have an idea for an AccountRight feature? Suggest it on the AccountRight Idea Exchange.

Submit a support request

If you have access to My Account, log in at myaccount.myob.com and click Contact support.

Contact our team

Visit the Contact us page of the MYOB website for contact details.