You will need an MYOB Business subscription plan (Pro, Lite, AccountRight or Connected Ledger) to get started. Compare plans and pricing

To use the features in MYOB Assist, you need to have user access to a file in MYOB Business or AccountRight:

• If you're the owner of the business, you already have access. Sign in with your MYOB sign-in details (email address and password). Then, if prompted, enter a 2FA authentication code.

• If you're not the owner of the business, they or anyone with Administrator access can invite you. They'll need to assign you the right roles and permissions (such as Administrator or Sales) so you can access relevant features. After accepting the invitation, you can sign in and use the app.

When prompted for your password, tap Forgotten your password? and follow the steps to reset it.

First, download the authenticator app on your new phone. Then go to My Account, click your name in the top-right corner and choose Account security. Now add SMS 2FA (if you haven't already), then reset your authenticator app 2FA method.

Now open the authenticator app on your new phone to set it up.

If you use email 2FA and emails are taking longer than 2-3 minutes to arrive, start by refreshing your email inbox. Also check your junk or spam folders and mark any 2FA emails as ‘not spam’. If you're still stuck, tap the chat bubble on the bottom of the screen and ask your digital assistant. It can answer your questions or give you other help options, like chatting with one of our Community Leads.

If you saved a recovery code when you set up 2FA, enter that code at the 2FA prompt