This page displays commonly reported current and resolved issues in Tax in MYOB Practice Compliance.
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To report an issue, click the Help button (?) on the left panel in Practice Compliance, select Log a support call and complete the Support request form.
All returns
Summary | Details |
|---|---|
Tax returns may have a display issue when scrolling. | In some scenarios, when you have a tax return open for one client and go to the Assets or Documents tabs and then back to the Tax return tab, you may notice a display issue around the tabs at the top of the return when you scroll. |
Individual returns
Estimate issues | Details |
|---|---|
Medicare levy calculation is incorrect where the taxpayer is eligible for SAPTO and the taxable income is more than the SAPTO threshold. | If you're eligible to receive the SAPTO rebate, you're eligible for a reduction in the Medicare levy based on your income. Support ref 02004007 |
Estimate not including Special professional income | If you've entered the Special professional income in the Other income schedule, it's not getting included when generating an estimate. Currently, there is no workaround for this issue. Support ref 01869667 |
ETP Offset is not calculated when generating the estimate. | ETP calculation is currently unavailable in the individual return. We’re working to add this capability. Support ref 01931214 |
Trust returns
Integration from worksheets/schedules to the return | Details |
|---|---|
Tax Losses carried forward amounts in the Losses Schedule are not integrated into the main return labels | In the Losses schedule, when you enter an amount at Tax Losses carried forward fields, it does not integrate into Item 27 Label U in the main return. While we work on the issue, enter the amount manually in Item 27. |
Activity statements
Form errors | Details |
|---|---|
Error: This compliance is locked. If it's not yet lodged, send it for rework to unlock it. You can then delete it. This error happens when you try to delete an activity statement that is in a Not Started status. | Select the periods you want to lodge and deselect the periods your clients are lodging. This will update the activity statements when you receive the ATO report the next day. Support ref 01241483 |
Non-lodgable forms listed past the due date | An activity statement with a non-lodgable status shows under the Unlodged list past the due date. See Non-lodgable forms on how to remove the form Unlodged list. Support ref: 01418566 |