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Getting help

Click the Help button (?) in the left menu bar to display help and support options.

The help and support options let you access a range of information.

Help for this page

Get information about the page you're on, including step-by-step instructions and videos.

Take the tour (New Zealand only)

Display messages in Practice Compliance that walk you through the basics of using and navigating Practice Compliance.

Click Take the tour. The Get Started button is displayed on the bottom left of the page.

Click Get Started to see your options:

Click an option to walk through the basics of using and navigating Practice Compliance.

To hide the options, click the down arrow icon.

To hide the Get Started button, click Show me later. Select Take the tour to show the Get Started button again.

What's new

Stay up-to-date on the latest features in Practice Compliance.

Log a support case

Use this option to submit the Support request form.

From the Product drop-down, select the area of Practice Compliance that you need support with. Select Online Partner/Connected Accounting if you're looking for support with:

- your client's products

- partner and practice billing queries

- client subscription cancellation

- changing the file payer from your practice to your client

Live chat

From 10 March 2025, we're extending our Live chat hours.

9 am to 7 pm Australian Eastern Daylight Time (AEDT) for help with tax.

7 am to 7 pm Australian Eastern Daylight Time (AEDT) for everything else.

We’ve expanded live chat support to cover AE/AO, Practice Compliance (except Nimbus and MPM) and Partners. However, we can't assist with every issue through live chat.

If you need assistance with something else, try another help option or contact us.

Community forum

Ask questions on the MYOB Community Forum or get involved in product discussions.

FAQ

Access frequently asked questions relating to system configuration, two-factor authentication and other common queries.

Contact MYOB Security

Read all about how MYOB protects your data

For more ways to get help, you can contact us.

I see errors when loading a page

Are you getting any of the following errors?

  • Sorry it looks like you've landed in the wrong place. In fact, this page doesn't even exist. Try visiting one of the pages below.

  • Well, this is awkward. Looks like you're forbidden from accessing this page. Check with your admin to see what permissions you have. Or head to one of the pages below.

  • Apologies, something's not quite right. We can't get the information you need from our servers.

  • Sorry, the dots just don't join up right now. This page is temporarily unavailable. Please try again shortly.

Here are some things you can try:

  • Reload/refresh the page.

  • Wait a few minutes and try what you were doing again.

  • Check your permissions with your system administrator.

  • Check that you've logged into the right practice database.