Upload your offline company file to take advantage of AccountRight's online services, like working in a web browser. Having your file online means it's safe, secure and only accessible to those who you give access to.
You'll need an active AccountRight subscription to put your file online. With an AccountRight Premier subscription you can upload two company files, and with an AccountRight Plus subscription you can upload one. To buy additional online company files, or replace one online file with another, contact us for help.
Uploading a company file
To upload, you need:
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an internet connection
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an activated company file stored in My Library (if the file is in a network library, upload it from the computer where the company file is stored)
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to be assigned the Administrator role in the AccountRight company file you're uploading
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to be the company file owner (typically the person who set up the AccountRight subscription)
Start AccountRight to display the Welcome window.
Click Open a company file to display the Library Browser.
Click My Library. Only company files in My Library can be uploaded.
If the company file is in a Network Library, perform these steps on the computer which hosts the company file.
Select the company file that you want to upload and click Open.
If prompted, sign in to your company file.
Go to the File menu (or the status bar) and choose Go Online (Upload This File). A message appears, explaining that the file may take some time to upload, depending on its size and the speed of your internet connection.
Not seeing the Go Online (Upload This File) option?
Check the Before uploading your file information above to make sure you're able to go online.
If prompted, sign in using your MYOB account email address and password.
Two-factor authentication
After signing in, you may be asked to set up two-factor authentication (2FA), or you may be asked for a verification code if 2FA is already turned on. See Two-factor authentication for more information on setting up and signing in with 2FA.
Click Upload now. When the file has finished uploading, a confirmation message appears.
Click Sign on to open the online company file. You can now give others access to your online company file.
Online files look and work smarter
When you first open an online company file, you'll notice the command centres look a little different to offline company files. Everything still works the same, but the command centres in online files have a more modern look. There are also handy shortcuts at the top of each command centre to quickly action outstanding tasks and access popular reports and functions.
If you can't upload
Check your email address | Only an online owner or an online administrator can upload company files. When uploading, make sure you're signing in with the correct email address for your MYOB account. If you're not prompted to sign in when uploading your file, you're already signed in. Try signing out (in AccountRight go to the Services menu and choose Sign out from AccountRight Live). Then try uploading your file again. |
Check your internet speed | Uploading a company file needs a reliable internet connection. Poor upload speeds (less than 1Mbps) and intermittent dropouts caused by wireless and satellite internet connections can affect uploads. Check your upload speed at speedtest.net |
Check your security programs | Some antivirus, firewall, or automatic backup programs can affect uploading. If you're having problems, try temporarily disabling these programs to see if they're causing the issue. |
"Unable to upload" message | Due to variations in internet connections, the "unable to upload" message can sometimes display even when the company file has actually uploaded successfully. If you Cancel the message, you might find the file is online and can be accessed. |
"The serial number doesn't match your account" message | If you're getting the message 'The serial number doesn't match your account' when uploading a company file, check the email address you're using when prompted to sign in. This should your MYOB account email address. If the issue persists, contact us. |
If your subscription ends, you'll have 30 days access
Your online company file will be accessible as a read-only file for 30 days from the date your subscription ends.