Financial hardship

Request financial hardship assistance

If you’re experiencing financial difficulties and can’t make your payments, MYOB is here to help. Life events such as illness, loss of income, relationship changes or emergencies like natural disasters can make it hard to stay on top of bills.

We may ask for supporting documents to help us assess your application. In some cases, we might need to share your information with third parties to verify details. We take your privacy seriously and handle all personal information in line with privacy laws and the MYOB Group Privacy Policy.

Our team will review your situation and work with you to find the right support. This may include deferring payments, waiving fees or extending due dates.

STEP 1 OF 3

Your details

Business name*

MYOB Client ID

Can be found in My Account or at the top of your MYOB invoice

Your name*

Name of business owner or director*

Phone number*

Address*

Email*

STEP 2 OF 3

About your circumstances

Relevant circumstances. Select all that apply

I'm a sole trader or micro business (1–5 employees)We don't have a secondary revenue stream or investment backingWe depend heavily on single revenue channelWe're unable to pay due to external circumstancesWe're at risk of closing or liquidatingOther circumstances

STEP 3 OF 3

Disclaimer

We appreciate you taking the time to share your situation with us. Please note that submitting this form does not guarantee that assistance will be provided. Each hardship request is reviewed carefully on a case-by-case basis, and while we'll do our best to understand your circumstances, we may not always be able to offer the support or outcome you're seeking.

To help us assess your request, we may ask you to provide additional information or documents such as profit and loss statements, bank statements, evidence of debts or liabilities, BAS or tax returns, and cash flow forecasts.

We'll contact you once your application has been reviewed to let you know the next steps. By submitting this form, you agree that the information you've shared will be collected in accordance with our Privacy Policy and Collection Notice.