Expertly integrated within everyday workflows, the new AI features help SMEs and their advisors level up by predicting customer behaviour, providing real-time cashflow insight and simplifying compliance prep from day one of every quarter.
MYOB CEO Paul Robson said the rollout of MYOB’s AI strategy would be powerful for local SMEs, where small improvements quickly add up to big results.
“We are focused on investing our innovation in areas we know will drive maximum value for our customers and partners, directed by our deep experience of what makes New Zealand and Australian businesses more successful.
“We’re targeting business pain points ready for reinvention and transforming how customers and partners operate, unlocking a step-change in productivity through efficiency and insight. Smart AI application is the engine of this vision.”
AI Business Insights
Designed to equip businesses with advanced intelligence, MYOB’s AI Business Insights feature will provide interactive charts and commentary that allow businesses to identify patterns and establish areas which need attention. The feature plainly tells the story behind the numbers, providing easy to digest explanations for businesses to convert into growth.
For accountants and bookkeepers, it offers a quicker avenue to surface meaningful trends and identify performance drivers in preparation for advisory-focused conversations with clients.
Smart Reconciliation
MYOB’s Smart Reconciliation AI feature matches bank feed transactions to categories automatically and auto-reconciles for the user based on their chosen schedule. This enables a real-time understanding of expenditure and cashflow position while eliminating unnecessarily time-consuming administrative tasks. AI machine learning will learn from user behaviour to determine the correct category.
The new feature also ensures advisors are handed cleaner files to review and submit, meaning they are always compliance ready.
Smart Invoice Reminders
MYOB’s Smart Invoice Reminders prepare suggested actions based on late payer behaviour to enable smarter cashflow control. The feature provides tone suggestions for communications and customisable scheduling of automatic reminders, saving business owners time and effort while allowing advisors to confidently provide a clearer view of a client’s cashflow.
Late payments are a consistent pain point for SMEs, with nearly a quarter (24%) of employing small business owners polled in MYOB’s 2025 New Zealand Business Monitor saying the issue puts significant pressure on their business.
Paul explained that the launch of new AI enhancements demonstrated MYOB’s focus on shaping the future of work, empowering businesses to operate with greater intelligence, speed and confidence.
“We are focused on designing products that prioritise the responsible and secure application of AI in workflows that makes the most sense to real life business, meeting our customers where they are in their AI journey while delivering exceptional technology experiences.
“AI can completely change the game for small businesses and their advisors, powering up productivity and accelerating innovation beyond anything we’ve seen before. We’re in a new era for the engine room of the New Zealand economy, and MYOB is excited to be a part of it.”
The new suite of AI agents and features are at various stages in beta, progressively rolling out across MYOB’s product portfolio, including MYOB Business Lite and Pro and MYOB AccountRight.
More information on feature availability and opportunities to trial the technology can be found here: AI Accounting Software: MYOB AI.