MYOB and Microsoft today announced a five-year strategic partnership to jointly fund, build and scale AI innovation across MYOB’s business management solutions, reimagining the way Australia and New Zealand’s 3.28 million small and mid-sized businesses will work with next generation AI technology.
MYOB and Microsoft will work together to accelerate the embedding of AI in the day-to-day workflows of SMEs, combining MYOB’s deep understanding of small business needs with Microsoft’s cloud and AI capabilities. The collaboration is focused on delivering practical, AI-powered tools that help business owners better understand performance, reduce manual work and make more informed decisions.
Microsoft will provide dedicated engineering support to work alongside MYOB’s technology teams to co-design and build the new AI-powered solutions, accelerating feature drops from months to weeks. Built on Microsoft’s AI, data and cloud technologies, MYOB will use Microsoft Foundry to securely deploy customer-facing agentic AI at scale, Copilot Studio to help employees to create and deploy agents, and Agent 365 to provide governance for an agentic AI environment.
As an initial focus, the partnership will deliver “AI teammates” that reduce administrative load and help MYOB teams and customers act faster, with greater consistency. This includes:
For MYOB employees: an “AI teammate” that summarises cases and conversations, triages queues and incidents, and drafts responses and updates across customer support, finance and engineering operations.
For SME customers: intelligent agents embedded in MYOB that forecast cash flow, guide compliance readiness, and surface proactive insights and next-best actions within the products they already use.
For Mid-Market customers: new native AI features in the Acumatica platform that delivers contextual financial insights and automates finance workflows, from natural language queries to AI-assisted document processing. MYOB Acumatica is embedding AI directly into its cloud ERP platform with new native capabilities that deliver contextual financial insights, natural language queries, and AI-assisted document processing, removing manual effort from everyday operations.
MYOB’s Bi-Annual Business Monitor found 29% of SMEs have adopted AI dedicated tooling for their business – representing a sizeable opportunity for MYOB and Microsoft to jointly power up the community’s productivity potential.
“This partnership accelerates AI across our people, culture and operations while co-investing in the engineering talent building the next generation of technology,” said Simon Noonan, Chief Technology Officer of MYOB. “Our vision is for MYOB to be the business hub for Australian and New Zealand businesses. The place where data, workflows and AI come together to help local businesses start, survive and succeed.
“We’re building a platform that turns technology and innovation into new ways of doing business — reshaping the future, not just keeping up with it,” said Mr Noonan.
To help scale the rollout, MYOB will establish an AI Academy. With Microsoft support, the AI Academy will build the skills, confidence and AI-first mindset needed across technology, engineering and customer-facing teams. The AI Academy will strengthen governance, security and responsible AI standards, while embedding proven engineering patterns to design, deploy and operate AI agents across our products, platforms and internal workflows.
This will also further extend MYOB’s AI Everyday program, enabling all MYOB teams to confidently harness AI in their day-to-day work, building the skills, tools and mindset needed to boost productivity, unlock insights and deliver better customer experiences.
The partnership allows MYOB to accelerate a multi-modal AI strategy, accessing world-leading AI providers and models through Microsoft, with flexibility to utilise future models. This approach will help MYOB select the right solutions for the right problems as AI technology evolves, supported by enterprise-grade security and governance tools.
“This partnership is about turning responsible AI into practical, everyday impact for MYOB customers, helping them reduce manual work, spot issues earlier, and make clearer decisions,” said Steven Miller, Area Vice President of Microsoft Australia and New Zealand, Microsoft. “Importantly, it will support MYOB’s evolution as a Frontier Firm - continuously raising the bar by learning faster, acting with agility, embedding intelligence into how work gets done, and turning innovation into measurable customer impact.
“By lifting productivity for small and mid-sized businesses, we can help strengthen economic growth from the ground up across Australia and New Zealand,” Mr Miller added.
The partnership will roll out under a “Powered by Microsoft” banner across MYOB over the coming months, with the first jointly developed AI features and customer-facing experiences expected to be unveiled later in 2026.