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MYOB Partner Program Terms and Conditions

Terms and conditions for MYOB's Partner Program.

In this article

Note: From 1 November 2025, Partner Program members will no longer be able to earn Status Credits. Your tier status as at 31 October 2025 will be held at its present level until a refreshed program is introduced in 2026.

About the MYOB Partner Program

1. The MYOB Partner Program (Program) is a free loyalty program designed to support and reward accounting and bookkeeping practices in Australia and New Zealand.

2. Key purposes of the Program include:

  • Referral and Retention: Encouraging practices to refer MYOB products to their SME clients and retain those clients by rewarding them with special offers.

  • Professional and Business Development: Providing opportunities for practices to complete certifications through the MYOB Academy, attend MYOB events, and participate in promotions.

  • Engagement and Education: Incentivising practices to stay updated with MYOB’s products and services through continuous learning and engagement.

About these Terms

3. These terms and conditions (Terms) govern your participation in the Program. By applying to join the Program, you agree to be bound by these Terms and any other policies or guidelines that we may issue from time to time.

4. These Terms operate in addition to your Sales and Services Agreement and the MYOB Practice Terms of Use. Unless otherwise defined in these Terms, any capitalised terms have the meaning given to them in the Sales and Services Agreement. 

Eligibility and application

5. To be eligible to join the Program, you must:

  • agree to these Terms;

  • complete and submit the online application form;

  • be a registered business in Australia or New Zealand;

  • have a valid ABN or NZBN;

  • not be a member or participant of another similar MYOB program (such as the MYOB Enterprise Business Partner Program);

  • provide professional services to clients using MYOB products, such as accounting and bookkeeping; and

  • you have at least one client who uses or intends to use at least one MYOB product, such as MYOB Business.

6. We may accept or reject your application in our sole discretion. If we accept your application, we will give you access to the Partner Hub in MYOB Practice Compliance.

7. If there are any changes to your contact details, or any of the information that you submitted as part of your application to join the Program, you need to notify us in writing as soon as possible.

Partner Conduct Requirements

8. You must:

  • provide MYOB customers professional and high-quality services;

  • meet all reasonable customer expectations;

  • take reasonable steps to promote and enhance MYOB’s reputation;

  • behave in a way that does not harm or tarnish the reputation of MYOB, its products or services;

  • join in relevant MYOB sponsored activities;

  • follow any applicable laws and regulations, including privacy, consumer and spam laws, when you run your business and carry out your duties under these Terms; and

  • respond within 14 days to any complaints that MYOB receives about your services.

Program Benefits

9. As a partner, you are entitled to receive the benefits, as described on the Program Website.

10. If we provide you with a base subscription to use an MYOB product, that product is solely for your internal business use and must be used in accordance with the product's terms of use. The license granted to use the product is exclusive to you and may not be sublicensed.

How to set up and receive either a Commission or a Discounts

11. There are two types of rewards available to members who successfully refer eligible subscriptions to their clients through the Partner Dashboard or via their MYOB Partner Manager, being either a Discount or Commission. You can only get one type of reward per transaction.

12. All new members will have their reward preference automatically set to Discount.

13. You can switch your reward preference to Commission any time within your Partner Hub. For more information on how to switch your reward preference, see here. The switch will only affect future transactions.

14. Commissions will only be paid to program members who have entered their bank details in their Partner Hub. It is up to you to make sure that the right bank account details are in your Partner Hub to receive the Commission. If you don't enter your correct bank account details, you will lose any Commission that you could have otherwise may been entitled to.

15. Which products and services attract Commission or Discount?

Eligible products MYOB Business Lite; MYOB Business Pro; MYOB Business Account Plus; MYOB Business AccountRight Premier; MYOB Business Connected Ledger; MYOB Business Connected Ledger + Payroll; and MYOB Business Payroll Only

16. How do I make a referral?

Use the Partner Dashboard to refer online. If you can't do it online, contact your MYOB Partner Manager to refer and buy.

17. What Discount can I receive?

The Program Website shows the percentage discount you are entitled to. Discounts are a percentage off the normal price of the MYOB product or service (excluding GST).

18. How can I earn a Commission?

To get a Commission, you need to refer a client who pays for a qualifying MYOB product or service with your quote (Client Pays). You can only get Commission for the first 5 years of the subscription. There is no Commission if you purchase the subscription yourself (Partner Pays).

19. What types of Commission are available?

  • You get an ongoing Commission from MYOB. This is a percentage of each payment (excluding GST) that the client you referred makes to MYOB for a product or service.

  • Commission is calculated and paid monthly or yearly (as advised by MYOB), within 30 days after the period. You don't receive Commission if the client's subscription is in arrears for the period.

  • Commission lasts for five years from when MYOB gets the first payment from the client. The Program Website shows the percentage commission you are entitled to.

20. How can I receive my Commission? Commission will be paid into a nominated local bank account.

If you receive a Commission or Discount that you are not eligible for, we can either: deduct that reward from any future rewards that you are entitled to; or ask you to return that reward to MYOB.

21. What happens to the Discount or Commission if you transfer a subscription from Partner Pays to Client Pays?

If Discount was your reward preference when you purchased the Partner Pays subscription, this Discount will remain applicable even after the file is transferred from Partner Pays to Client Pays. However, if you selected Commission as your reward preference with the Partner Pays subscription, the Commission will be replaced with Discount specified on the Partner Website at the time of transfer when switching to Client Pays. The Discount will remain valid as long as the client remains connected with your practice, for example, if you continue to be an authorised user on the client file.

GST and Rewards

22. All rewards and other benefits that you receive from MYOB are exclusive of any GST, unless we explicitly state otherwise.

Tax invoices for taxable supplies

23. If you are registered for GST and you provide MYOB with a taxable supply, you and MYOB agree to the following terms regarding tax invoices:

  • MYOB can issue tax invoices for these supplies on your behalf.

  • You will not issue tax invoices for these supplies yourself.

  • You confirm that you are registered for GST when you enter into this agreement with MYOB and will inform MYOB if you stop being registered for GST at any point.

  • MYOB confirms that it is registered for GST when it enters into this agreement with you and will inform you if it stops being registered for GST at any point.

  • MYOB will send you the original or a copy of the tax invoice for each taxable supply within 28 days of making or determining the value of the supply.

Termination and suspension of your Program membership

24. You can end your Program membership by providing 10 days' written notice by logging a support case from your Partner Dashboard.

25. We may, where it is in our legitimate interest to do so, terminate your Program membership at any time by giving you written notice if we reasonably determine that you:

  • have breached these Terms, or any other policies or guidelines that we may issue from time to time;

  • apply unreasonable pressure on a client or potential client to complete a purchase, in order for you to secure a benefit;

  • have engaged in any fraudulent, unethical or unlawful conduct in relation to the Program or MYOB products;

  • encourage MYOB clients to cancel and then reapply for a product or service (so called ‘churning’);

  • engage in any inappropriate method of collecting commissions, discounts or other benefits;

  • have misrepresented yourself, your business or your clients to us or to the public;

  • have provided us with false, incomplete or outdated information;

  • have failed to cooperate with us in any audits that we may conduct;

  • have damaged or tarnished the reputation or goodwill of MYOB or its products; or

  • have ceased to provide services to clients using MYOB products.

26. We may, where it is in our legitimate interest to do so, suspend your Program membership or any of the benefits you receive, at any time, if we need to investigate, verify or resolve any issues or complaints relating to you or your business. Should such a suspension take place, we'll notify you either via email. Once our inquiry, verification, or problem-solving process is complete, we will either reinstate, terminate or vary your Program membership. Where our decision may have an adverse impact on you, we will provide reasons. We’ll act reasonably in exercising this right to suspend your membership, including conducting investigations in a timely manner.

27. Upon termination or suspension of your Program membership, you must:

  • stop using and return or destroy any materials, resources or tools that we have provided to you as part of the Program;

  • stop claiming or implying any affiliation or endorsement by MYOB;

  • pay any outstanding fees, charges or debts that you owe to us or our affiliates; and

  • comply with any other directions that we may give you.

28. Termination or suspension of your Program membership will not affect rights or obligations that have accrued before the termination or suspension, or any provisions that are intended to survive the termination or suspension.

Client Information

29. You must comply with all relevant laws and regulations regarding handling personal information. Your obligations include:

  • securing consent from your clients and other individuals when their personal information is shared with or received from us or our affiliates in connection with the Program;

  • clearly communicating to these individuals how their personal information will be used and disclosed, and informing them of their right to access and correct it;

  • ensuring that any personal information shared with or received from us or our affiliates is accurate, complete and current;

  • implementing appropriate measures to safeguard personal information against unauthorized access, use, alteration, or destruction;

  • promptly alerting us of any actual or suspected privacy or security incidents involving such personal information.

Intellectual property rights

30. MYOB and its affiliates own all intellectual property rights for the Program, the Program Website, and related materials (Program Materials). You agree to:

  • use the Program Materials only for Program purposes;

  • not alter, reverse engineer, or create derivatives of the Program Materials;

  • not copy or distribute the Program Materials without written consent; and

  • not remove or modify any copyright, trademark, or proprietary notices on the Program Materials.

31. We grant you a non-exclusive, non-transferable, revocable, and limited license to use the MYOB name, logo, and trademarks (MYOB Marks) provided by us or our affiliates as part of the Program, subject to these Terms. You agree to:

  • use the MYOB Marks solely for Program purposes;

  • follow MYOB brand guidelines and instructions;

  • use your Partner tier status badge from the Partner Hub to promote your relationship with MYOB;

  • avoid implying representation of or authority to bind MYOB or its affiliates;

  • not use the MYOB Marks misleadingly, deceptively,

  • not use the MYOB Marks in a way that that is harmful to MYOB;

  • not use the MYOB Marks in ways that infringe third-party rights or violate laws; and

  • not attempt to register or claim ownership of MYOB Marks or similar marks.

32. We may revoke or change your license to use the MYOB Marks at any time with written notice, and you must promptly comply.

1. We may change these Terms or elements of the Program (such as rewards or special offers) from time to time. This could include terminating the Program. We will provide reasonable notice in respect of any material changes. We will provide you with notice by email or notification in the Partner Hub. If you do not wish to be bound by the changes, you can cancel your Program membership by logging a support case via your Partner Dashboard requesting cancellation of your membership. If you do not cancel your Program membership before the changes take effect, you will be deemed to have accepted the changes.

2. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect, unless to do so would alter the basic agreement between you and MYOB, in which case either party can terminate your Program membership at its election.

3. No waiver of any provision of these Terms, or any breach of these Terms, will be effective unless it is in writing and signed by us. No waiver of any provision or breach will be deemed to be a waiver of any other provision or breach, or a continuing waiver of the same or any other provision or breach.

4. Nothing in these Terms creates or implies any partnership, joint venture, agency, fiduciary, or employment relationship between you and us. You and we are independent contractors and neither of us has any authority to bind or commit the other in any way.

Updated August 2025, effective 1 November 2025.