People get serious value simply from engaging in a strong relationship built around trust.
Trust is the foundation of all business and personal relationships. Learn more about the four essential components of building trust.
Does your business sell products to customers? Make sure you have a good understanding of consumer rights.
Listening to your customers is vital to the success of your business. Here are 3 ways to listen better.
Your staff’s customer service standards are essential for business success. Here’s what to look for to make sure you’re hiring the right types.
A holiday card is fine, but here are four superior ways to connect with your clients at Christmas – and beyond.
The return of a sale doesn’t mean the end of the customer relationship. Find out how to turn the returns process into a sales opportunity.
Here are tips to help you design and implement a simple but yet fair returns policy to build repeat customer loyalty and boost your bottom line performance.
Many businesses expect an uplift during the holiday season, however this can be accompanied with great paid. Here are some tips to help you through.